Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, not washed or brushed and with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hairsystemsdirect.co.uk. Please note that returns will need to be sent to the following address: [HSDIRECT, Ashleigh House, Willow Hall Lane, Sowerby Bridge, HX6 2SH]
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@hairsystemsdirect.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to hygiene, health and safety reasons, all hair systems are classified as personal care items.
Once a hair system has been:
- Worn or tried on;
- Fitted or attached using tape, glue or any adhesive;
- Cut, trimmed, coloured, styled or otherwise altered;
- Had the base cut or customised in any way;
- Removed from its original condition or packaging in a manner that prevents resale,
it is non-returnable, non-refundable and non-exchangeable
Customers are responsible for inspecting their hair system upon receipt and before it is worn, fitted, washed, cut, coloured, or otherwise altered.
If you believe your hair system has a manufacturing fault, you must notify us immediately and before the product has been used wherever reasonably possible. Hair systems that have been worn, fitted, washed, cut, coloured, or altered cannot normally be assessed for manufacturing defects, as use and alterations may affect the condition of the product and make it impossible to determine the cause of the issue.
Where a fault could reasonably have been identified prior to use, no refund, replacement or exchange will be offered if the product has already been worn, fitted, washed or altered.
If a manufacturing defect is confirmed following inspection, we will provide an appropriate remedy in accordance with your statutory consumer rights. We may require the hair system to be returned for inspection before any decision is made.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hairsystemsdirect.co.uk.
Top-notch support
24 Hour Support via Email/Text/Whatsapp
Satisfied or refunded
30 Day Hassle Free Return
UK Trusted Business
No Vat/Duty Tax to Pay
Ethically Sourced
All our hair is ethically sourced