Contact information

If you are unable to find the base or colour you want please contact us as we are able to obtain all types of hair systems and colours and will do our best to get you the system you want.

Please tell us your requirements by :-

Contacting us via Email, Chat, Website Contact Form , Whatsapp etc and we will reply within 24 hours ;)

We offer Free Uk Delivery on all orders over £50.

Orders below £50 there is a minimal shipping charge

Typically a hair system can last around 3-6 months on average, though this depends on the hair system base and the type of knotting used. Systems with lower densities or V-Loop knotting are less durable and may have a lifespan of 2-3 months. The durability of a system also depends on how well you look after it, including regular brushing and cleaning.

UK Customer - If the items are in stock at our UK Warehouse you can expect to receive your order in 2-3 working days.

If the items are not in stock in our UK Warehouse, the products are then expedited from our production site overseas and then sent to you via next day delivery when it arrives in UK. We aim to deliver your order 3-7 working days. You will have no VAT/Duty Tax to pay! We cover that cost ;)

Your order status will be changed to "Shipped" once we have it and then should expect it next day. Tracking will also be provided

Yes, we offer custom-made options. Simply get in touch with your enquiry, and we’ll guide you through the process of placing a custom order. Custom pieces start at £450 and can take up to 8 weeks to complete.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. You are unable to buy Hair products alone to send overseas. Only Hair System orders can be shipped.

RETURN POLICY

Hairsystems Direct never stops providing the best products and services for our customers. If you are not satisfied with your order for any reason, including the order arriving damaged, you ordered the wrong size, or the product simply doesn’t meet your expectations, etc. you can ask for a return or exchange within 14 days from the purchase date.

**You cannot return a product or hair system if it has been used, washed or cut**

Our Return/Exchange Procedure

Step 1: Request a return/exchange via Email and provide us with your order number, detailed reason for the return, and images of the damage if there is any.

Step 2: Our customer service or sales representatives will authorise your request and send you the address to ship your item(s) back.

Step 3: All returned items will be inspected when we receive them to check if they qualify for a return.

Step 4: Once your return is accepted, we will process a refund to your original payment account or ship the item(s) you requested to you within 3-7 business days.

PLEASE READ BELOW:

Items that will not be approved for a return: stock orders that have been altered, worn, washed, damaged, or are not in their original packaging. 

**If you select "CUT TO BASE" option the product can no longer be returned for ANY reason.